About the Team & Role:
At Headway, enablement ensures that employees possess the skills, knowledge, process expertise, and access to assets to optimize every provider and patient interaction. It’s a collaborative approach to identifying and delivering the right training, resources, support, and tools to teams so they are fully equipped to help providers and patients achieve their goals. Knowledge management is an essential part of this, allowing the teams Enablement serves to reduce knowledge silos, maximize productivity, reduce inefficiencies, deliver a better customer experience, and win more providers faster.
Note that up to 30% of your time may be spent on additional, out-of-role business needs. This is because our business is rapidly changing in order to achieve our mission of building a new mental healthcare system. This is an extraordinary asset for your career, allowing you to diversify your skills, take on stretch opportunities, try on new types of enablement work, and support the business in new ways.
You will...
For the sales, customer success, and account management organizations, you will
- Take accountability for gold-standard adult education and role readiness
- Manage and grow an existing department of high-performing enablement professionals delivering onboarding, continued education, and go-to-market updates in a fast-paced startup environment
- Own quarterly and annual planning for the department in concert with key partners in the organizations we serve, including budgeting, headcount, OKRs, and company-wide launches and initiatives
- Ensure an ongoing, consistent reduction in the ramp time of incoming sales, customer success, and account management hires by helping the team evolve the program to increase the impact of the onboarding we provide
- Ensure successful continued education of role-based competencies based on company priorities and an evolving competitive landscape
- Support the evolution of the knowledge management strategy aligned with compliance standards, our technology suite, new technologies (e.g. AI), and current best practices in the market
- Oversee the go-to-market strategy for packaging and disseminating updates from cross-functional teams to the sales, customer success, and account management organizations as efficiently and effectively as possible
- Build strategic partnerships with stakeholders in sales, customer success, account management, operations, marketing, product, exec, and cross-functional teams
- Unblock the team’s day-to-day work to increase speed and quality of deliverables
- Measure, report on, and optimize the impact of all enablement initiatives
- Report to the VP of Growth
You’d be a great fit if…
- You have 10+ years’ experience in enablement for sales, customer success, and account management functions
- You have 5+ years’ experience leading teams of high-performing enablement professionals (e.g. training, program management, knowledge management)
- You have a proven history of successful people management, including managers
- You have a quantifiable track record of reducing time to productivity for new hires
- You’ve successfully implemented and/or iterated on a go-to-market launch strategy
- You’ve partnered with sales leaders, customer success leaders, marketing, operations, product, and cross-functional teams to bring frontline agents and salespeople the knowledge and skills they need to do their jobs
- You have experience working in Seismic Learning, Seismic Knowledge, Outreach, Confluence, Jira Service Management, Zendesk, Gong and/or Salesforce
- You thrive in fast-paced, high-growth startup environments and embrace the change that comes with it
Compensation and Benefits:
- Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
- Group A: $230,000
- Group B: $207,000
- Group C: $184,000
- Examples of cities located in each Compensation Grouping:
- Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
- Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
- Group C = All remaining cities
- Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
#LI-AR1
