Description
About Passport:
Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.
Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.
We’re growing quickly and are looking for the right leader (Sr Manager or Director level) to help grow and scale Passport’s Customer Support team. This position requires a strategic thinker with proven leadership skills, strong communication abilities, and a deep understanding of customer support best practices. The Director of Support will be responsible for ensuring the delivery of high-quality support to our brands while optimizing processes and driving continuous improvement initiatives in support and cross functionally.
You will directly manage a global & remote team and play an integral role in the retention and success of our 400+ brands. Your leadership will ensure our brands receive exceptional support, directly influencing their perception and satisfaction with Passport.
You will own defining standards, our knowledge base, guiding ongoing training efforts and support of new features, setting KPIs and managing the team to achieve those goals.
We’re growing quickly and are looking for the right leader (Sr Manager or Director level) to help grow and scale Passport’s Customer Support team. This position requires a strategic thinker with proven leadership skills, strong communication abilities, and a deep understanding of customer support best practices. The Director of Support will be responsible for ensuring the delivery of high-quality support to our brands while optimizing processes and driving continuous improvement initiatives in support and cross functionally.
You will directly manage a global & remote team and play an integral role in the retention and success of our 400+ brands. Your leadership will ensure our brands receive exceptional support, directly influencing their perception and satisfaction with Passport.
You will own defining standards, our knowledge base, guiding ongoing training efforts and support of new features, setting KPIs and managing the team to achieve those goals.
What you'll do:
What we're looking for:
What you'll get...
- Competitive cash and equity packages
- Healthcare, dental, and vision
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
