About the team & role:
At Headway, we aim to support our providers in offering high-quality, safe, and effective clinical care. As the Head of Clinical Operations, you will build and lead a high-performing team, driving operational excellence and owning clinical quality oversight across our provider network. You’ll be at the forefront of driving innovation in a high-growth environment and crafting solutions that ensure seamless, scalable processes. If you're excited about creating lasting impact in a rapidly changing landscape, this is your opportunity to lead with vision and purpose.
You will:
- Build and lead a high-performing Clinical Operations team, mentoring and expanding a group of operations professionals to drive success in a fast-paced startup environment.
- Partner with cross-functional teams, including clinical, product, engineering, partnerships, data, finance, and executive leadership, to align on strategy, execute initiatives, and achieve company-wide goals.
- Oversee clinical quality network oversight in collaboration with clinical leadership, utilizing chart reviews, product development, and analytics to maintain a leading quality program.
- Lead the recruitment, training, and support of an A+ provider peer network, fostering a human-centric and provider-focused culture.
- Act as the main liaison for physician and clinical staff relations, and support the development and implementation of protocols with clinical leadership.
- Manage financial planning and budgeting for the clinical operations function, ensuring alignment with organizational objectives.
You’d be a great fit if:
- You have 12+ years of experience in clinical operations or strategy at high-growth companies, including direct collaboration with clinical teams.
- You have 5+ years of experience managing high-performing teams, with a strong track record in recruiting, managing, and developing top talent
- You have experience in developing and managing organizational policies, procedures, and systems, with a strong understanding of government regulations and compliance requirements.
- You excel at communicating complex concepts clearly and effectively to diverse audiences.
- You thrive in fast-paced, dynamic environments and are adept at making sound, timely decisions in the face of ambiguity and change.
- You proactively seek opportunities to tackle unfamiliar challenges, navigate uncertainty, and drive strategic outcomes.
- You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare.
Compensation and Benefits:
- Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
- Group A: $215,000
- Group B: $193,500
- Group C: $172,000
- Examples of cities located in each Compensation Grouping:
- Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
- Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
- Group C = All remaining cities
- Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
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