Responsibilities
- Develops Cloudflare’s global benefits strategy and programs
- Lead design, oversight and administration of North American benefits strategy and programs
- Provides guidance to regional Total Rewards leads on the design and approval of country-specific Benefits programs
- Manage vendors, broker relationships, regulatory and policy compliance, internal and external audits, and system automation. Develop necessary policies and guidelines.
- Manage Benefits Analysts and contractors who support the North American benefits programs
- Serve as a contact point with executives on benefits patterns and trends, and with employees on escalations of benefits inquiries and complaints to ensure quick, equitable, courteous resolution.
- Drive the implementation, maintenance and improvement of company benefits programs including time off, medical, dental, vision, disability, life insurance, retirement, flexible spending accounts, mental health, family forming and caregiving benefits.
- Coordinate with brokers/vendors on renewals, RFPs, benchmarking and survey participation. Evaluate existing company benefits against market practice and employee needs, and propose changes
- Collaborate across teams; including Finance, Payroll and HR Systems
- Negotiate coverage, services and costs with carriers and brokers, and collaborate with teams to model innovative programs and financial alternatives (e.g., self-insurance) to determine feasibility in terms of cost, risk and impact.
- Lead 401(k) Plan governance activities.
- Lead and drive an effective employee benefits communication strategy.
- Ensure programs and issues are managed and administered effectively.
- Prepare and present analyses, materials and recommendations to senior leadership.
Experience / Skills
- 10+ years relevant experience managing benefits, with 5+ years in a leadership role
- Proven experience in developing and implementing effective benefits strategies in a complex, fast-paced, Tech company environment
- Strong understanding of benefits principles, regulations and market trends
- Excellent leadership, communication, and interpersonal skills, with the ability to influence senior executives and communicate with all levels of employees
- The ability to lead, manage and motivate a team
- Highly developed collaboration skills
- Excellent organizational skills and ability to manage and execute tasks in a high-pressure environment
