TTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer.
Requirements:
· 7+ years of experience as a Technical Lead in Customer Service Technology
· 3+ years of experience supporting Google CCAI Dialogflow
· Good knowledge of GCP CCAI service
· 1+ year experience with Agent Assist
· Experience supporting conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
· Experience in supporting user-centric conversation experiences involving chat, text, or voice strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
· Sound knowledge of cloud platforms (GCP required, AWS or Azure)
· Integrate APIs using NodeJS and Python
· Critical Thinking & Problem-Solving skills
· Strong Analytical skills
Responsibilities:
· Responsible for administration and support of Google CCAI Dialogflow
· Performs Monthly Move, Adds and Changes
· Performs Google CCAI Natural Language Processing (NLP) tuning
· Coordinate and write technical papers, articles, standard operating procedures and best practices
· Collaborates with Technical Account Managers, Project Managers, and Sales when applicable.
· Support testing effort
