What you'll do:
- Work closely with the Head of Billing and Collections to meet target requirements, improve departmental efficiency, and make suggestions for inter-departmental improvements.
- Research and analyze customer accounts prior to making customer contact for past due balance
- Communicate with customers via phone or email regarding outstanding invoices and maintain detailed collection notes
- Successfully resolve difficult or complex collections challenges by utilizing technical knowledge of collections, critical thinking and, procedural guidelines
- Collaborate closely with Finance, Sales and our customers to resolve billing and collection issues
- Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts.
- Assist with month-end, quarter-end and year-end closing duties as needed
- Backup for cash applications and invoicing duties
Requirements and Qualifications:
- 5 years in Collections experience, preferably in SaaS/Technology
- Fluency in Spanish is preferred
- Experience working with global customers
- Bachelor's Degree in Accounting/Finance preferred
- Knowledge of generally accepted accounting principles
- Excellent written and verbal skills
- Proficient in NetSuite ERP system and Salesforce
- Proficient in Microsoft Office Word, Excel and Google Suite tools
- Able to adapt & work in a fast-paced environment with strict deadlines
- Experience with international laws and regulations concerning credit and collections is a plus
