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FSI Client Success Partner

London

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

 

About the role

The Client Success Partner will be responsible for overseeing multiple technical resources dedicated to servicing our strategic customer. Reporting to customer executives and internally to high-level executives, this role will serve as the primary point of contact between our organization and the customer, ensuring alignment of project objectives, timely delivery of solutions, and overall customer satisfaction. The successful candidate will possess strong leadership, communication skills, and high organizational skills in their workflows, operating in a very structured manner to ensure all aspects of the project are meticulously managed. They will have a proven track record of successfully managing complex technical projects and customer relationships. Additionally, they will demonstrate the ability to provide forward-looking insights, anticipate future needs, and drive continuous improvement to enhance the customer experience.

 

What you will be doing

Project Planning and Execution:

  • Develop and implement comprehensive project plans outlining key deliverables, milestones, and resource allocations.
  • Coordinate closely with internal technical teams to ensure seamless execution of project tasks and alignment with customer expectations.
  • Act as the primary liaison between the organization and the customer, cultivating strong relationships with customer executives and stakeholders.
  • Proactively identify project risks and develop mitigation strategies in collaboration with cross-functional teams.

 

Stakeholder Management:

  • Cultivate and maintain trusted relationships with customer stakeholders, including executives and technical leads.
  • Effectively communicate project updates, milestones, and risks to both internal and external stakeholders.
  • Serve as the escalation point for critical project issues, providing timely updates and recommendations to senior management.

 

Risk Management and Issue Resolution:

  • Take decisive action to address any issues or challenges that arise during project execution.
  • Provide regular updates and reports to high-level executives, translating technical details into strategic insights.

 

Performance Monitoring and Quality Assurance:

  • Monitor the performance of technical resources closely, ensuring adherence to project timelines and quality standards.
  • Conduct regular assessments of project deliverables and customer satisfaction levels.
  • Champion a culture of excellence and accountability within the project team.

 

Strategic Planning and Forward-Looking Insights:

  • Provide strategic guidance and forward-looking insights to both internal and external stakeholders.
  • Collaborate with customer executives to identify long-term business objectives and align project activities accordingly.

 

What you will bring to the table

  • Bachelor's degree in Business Administration, Engineering, Computer Science, or related field; Master's degree preferred
  • 12+ years of experience managing Enterprise-scale customers with complex technology landscape, for a fast paced SaaS product  / portfolio
  • 5+ years of recent experience managing FSI customers as a strategic engagement manager / equivalent, accountable for governance, tracking against KPIs and value tracking. Lead business reviews and owning relationships with C / EVP level stakeholders  
  • Proven prior experience in project managing large services engagement involving technical resources and escalation management  ( TAM or equivalent )
  • High organizational skills in workflows, operating in a very structured manner to ensure meticulous management of all project aspects.
  • Solid understanding of project management methodologies, tools, and techniques.
  • Experience in presenting programme updates and risks to C / EVP level executives.
  • Proven ability to provide a forward-looking view, anticipating future customer needs, market trends, and technological advancements.
  • Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts.
  • Ability to navigate and mitigate risks effectively, with a focus on problem-solving and proactive issue resolution.
  • A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customers
  • Prior exposure to database, cloud and infrastructure technology is a plus
  • Strong leadership and communication skills.

 

Things we love

  • Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resources
  • Personal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successful
  • Account Strategist - understand where the customer’s business and align account strategy accordingly and in alignment with the customer
  • Business Builder with an entrepreneurial mindset - finding opportunities for your customers to adopt new products, use cases across different business lines

 

Why join now

  • MongoDB invests heavily in the development of each of our new hires & continuous career development
  • Best in breed Sales trainings, including our comprehensive Sales Bootcamps and development programs
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Generous and competitive benefits (parental leave, fertility & wellbeing support)
  • Friendly and inclusive workplace culture - Learn more about what it’s like to work at MongoDB

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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