French Bilingual Customer Support Representative III

Description

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

*THIS IS A REMOTE WORK ARRANGEMENT

Start Date: June 17, 2024

Salary: 9,500 RON/gross

Work Schedule: 9:00AM - 5:00PM EST

Work Set Up: Permanent Remote

Type of Contract: Full Time

Equipment Provision: Bring-Your-Own-Device (BYOD)

Employment Benefits: 21 Days Annual Leaves, Medical, Remote Work Allowance (400 lei/month), Meal tickets (40 lei/working day)

Primary Objectives:

To interact with the customers, in French and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

*THIS IS A REMOTE WORK ARRANGEMENT

Start Date: June 17, 2024

Salary: 9,500 RON/gross

Work Schedule: 9:00AM - 5:00PM EST

Work Set Up: Permanent Remote

Type of Contract: Full Time

Equipment Provision: Bring-Your-Own-Device (BYOD)

Employment Benefits: 21 Days Annual Leaves, Medical, Remote Work Allowance (400 lei/month), Meal tickets (40 lei/working day)

Primary Objectives:

To interact with the customers, in French and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

What does a day in the life of a Customer Service Representative look like?

Be the first point of contact for candidates and clients through Zendesk, resolving their questions with empathy, care, and professionalism.

Carefully review background checks and provide accurate responses to candidate and customer questions.

Resolve background check report issues quickly to ensure we are delivering high quality reports within time deadlines.

Apply critical thinking and problem-solving skills to resolve candidate and customer questions.

Work cross functionally with the verification research team for completion of background checks.

Have fun working individually and as a team in a fast-paced, high volume environment.

Be a self starter, reliable and able to work remotely and independently from home.

What are the required qualifications of a Customer Service Representative?

Bilingual in English and French.

Provide a private home office space with reliable internet connectivity.

At least 2 years of prior experience as a Customer Service Representative.

Excellent organizational, time management, and prioritization skills.

Computer literacy, including knowledge of Google Suite and some Microsoft Office.

Experience working with a CRM and/or CMS tool (Zendesk) is a plus.

Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.

Need to be able to complete a background check successfully.

#abetterwaytogrow

Ninja Perks and Benefits

● Competitive compensation

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.