The Fincrime Operations team
The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.
We place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.
As an early member of the fincrime operations team, you’ll be shaping and delivering exceptional customer onboarding systems and controls. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.
Who are you
The ideal candidate for this job will have most of the following:
- Demonstrable experience leading customer onboarding operations in a bank or other regulated financial organisation, including experience managing a team who investigate and analyse all aspects of a customer risk profile
- Experience and comfortability talking to customers, clearly communicating what you need from them and how Griffin will support them
- Empathy - a strong desire to ensure genuine, compassionate support for our customers
- Clear and concise written communication skills
- Good judgement - you strike a good balance between experimentation and tried-and-tested solutions
We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write)
What will you be doing here?
You will report to the Head of Fincrime Operations and work closely with the broader operations teams to ensure that our customers are onboarded without a hitch. We believe passionately in eliminating unnecessary manual effort. You will be encouraged and supported to automate any process where human intervention does not give a better result.
You’ll be responsible for:
- Leading the team that helps new customers get started, making sure they onboard and pass verification checks quickly, while following Griffin's rules to prevent financial crime
- Collecting, reviewing, and managing documents. You'll be responsible for all aspects of onboarding case management and ensure we follow data protection and reporting rules
- Ensuring compliance with our regulatory reporting schedule and the production of accurate material to meet those obligations
- Keeping the team accountable - you'll lead governance and reporting for the onboarding team
- Using your curiosity to help the team spot trends in financial crime and develop appropriate solutions
- Making sure our work is top-notch by thorough and effective quality assurance
- Embracing your explorer spirit - you will challenge the way we do business today and help to implement genuine improvements to our operations