Company Description
At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers’ most complex challenges. Great ideas are our currency and every person here is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact they can have.
Job Description
Leidos are seeking to appoint a suitably motivated and team oriented Senior Field Service Engineer to be based at our customer site in Brisbane.
Ideally, candidates should possess the following:
- Perform technical on boarding for new-starters
- Schedule travel as required
- Create, manage and resolve request tickets
- Perform troubleshooting for connectivity, networks, cabling, gateway
- Engage with the established Leidos Support Team for escalations
- Knowledge transfer to stakeholder to enable self-service
- Apply standard procedures
- Record and manage assets within CMDB
- Good understanding of Computers and have experience with Windows and Linux operating Systems.
- Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards.
- Interstate travel may be required.
- Self-motivated, customer focused with excellent communication skills.
- Ability to work under pressure in order to meet deadlines.
- Willing and able to travel if required.
- Experience within the security industry would be highly desirable.
- Experience with customer timely completion of service requests.
- Carry out repairs, improvements and assist with preventative maintenance.
- Work to address customer issues taking them to full resolution
- Actively work within the team to improve performance in terms of service delivery
- Provide customer support onsite.
- Diagnose equipment faults/problems and provide timely repair solutions.
- Attend ongoing training to up-skill and improve product knowledge.
Qualifications
Ideally the successful candidate will have:
- Experience in a similar role
- Recognised qualifications in technical equipment maintenance and management OR equivalent level of demonstrable competence.
- Valid Drivers Licence
- Experience in using Service Management Systems such as JIRA and Service Now.
- Experience and skill with management of CMDBs.
- NV1 Security Clearance.
Desirable:
- Experience in the daily use of managing IT hardware and software.
- Experience in Networks, troubleshooting and fault-finding.
- Experience in the use of a Service Management System
- Overall competence in standard maintenance and logistic support disciplines.
- Knowledge of regulatory requirements and process adherence as applicable to hazardous material handling and technical equipment maintenance procedures.
- Good knowledge of information technology tools used for supply support and asset management.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
- Strong in resources coordination
- Strong planning and organising skills
- Strong reporting and analytical skills with attention to details
- Strong problem-solving skills
- High level of initiative and self-motivation
Additional Information
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.