As a Field Engineer Operations Manager, you will be a key business partner to the technical field organization, working closely with teams across Solution Architects (SA), Post-sales Technical Account Managers (TAMs), and Onboarding. You will help drive the success of these teams by defining, designing, and delivering critical metrics and operational reports, ensuring that the technical field leadership has the insights they need to lead efficiently.
You will also manage essential tools, such as the SE productivity platform (Vivun), to track technical engagement, productivity metrics, and operational programs aimed at increasing the overall efficiency and productivity of the technical team. This role is critical in managing fiscal year planning, operational cadence, and strategic initiatives that contribute to the success and growth of the business.
In this role, you can expect to:
- Serve as a business partner to the technical field teams (Solution Architects, Post-Sales TAMs, Onboarding teams) to assist in daily operational activities
- Define, design, and deliver comprehensive key metrics and operational reports for technical field leadership at all levels—from executive leadership to individual contributors
- Manage and oversee the SE productivity platform (Vivun) to track technical engagement, KPIs, and overall team performance
- Design and lead core programs to drive improvements in technical team efficiency and productivity
- Manage fiscal year planning activities, including headcount and capacity planning, coverage models, quotas, and operational cadence processes like forecasting and quarterly business reviews (QBRs) in support of technical field leadership
- Act as a key partner to the SE leadership to drive customer growth and consumption
- Identify opportunities for process improvements and implement changes to drive organizational efficiency
- Collaborate with cross-functional teams to align operational goals with business strategies
You are a good fit if you have:
- Worked asynchronously as part of a fully-remote, distributed team
- Bachelor’s degree in Engineering, Business, or a related field
- 3-5 years of experience in operations management, field engineering, or a similar role within a technical organization
- Strong understanding of productivity tools (Vivun, Salesforce, etc.) for managing field operations and tracking key metrics
- Proficiency in data analysis and reporting tools to define and deliver business insights
- Excellent project management and organizational skills with a strong attention to detail
- Ability to work cross-functionally and influence decision-making across teams
- Strong communication skills and the ability to work effectively with leadership at all levels
Compensation & Benefits
- Competitive salary
- Equity stake
- Benefits - dbt Labs offers:
- Unlimited vacation (and yes we use it!)
- 401k with 3% guaranteed contribution
- Excellent healthcare
- Paid Parental Leave
- Wellness stipend
- Home office stipend, and more!
*Equity or comparable benefits may be offered depending on the legal limitations
What to expect in the hiring process (all video interviews unless accommodations are needed):
- Interview with Talent Acquisition Partner
- Interview with Hiring Manager
- Team Interviews
