FE Program Manager, Customer Success Enablement
The FE Program Manager, Customer Success Enablement is responsible for assisting with the tactical development and execution of Customer Success Enablement programs to ensure the GitLab Global Customer Success teams are equipped with the content, resources, tools, and training to differentiate, support, and position the GitLab solution effectively.
Job Grade
The FE Program Manager, Customer Success Enablement is a grade 6.
What You’ll Do:
- Execute tasks and responsibilities with clear direction and oversight from the Staff Program Manager, Customer Success and Director, Global Sales and Customer Success Enablement.
- Build the content, assets, and reports to support our Customer Success Enablement deliverables.
- Provide some independent program management for tactical and role-based initiatives while supporting the Staff Program Manager on strategic initiatives
- Manage, maintain, report on, and audit existing Customer Success Enablement curricula and content.
- Help manage various programs using the following tools stack: Gong, SalesForce.com, Highspot, Spekit, Ecosystems, Articulate Rise, Replicate Labs
- Deliver ongoing support to ensure the Global Customer Success teams successfully adopt enablement programs.
- Determine opportunities for improving the learning experience and identify innovative techniques for delivery and consumption, including manager support and coaching resources.
- Collaborate with SMEs cross-functionally in Revenue Strategy & Operations, Product Marketing, Sales, Partner teams, and more to identify and fill gaps in core training and enablement curriculum to meet the needs of the Global Customer Success teams.
- Provide insights and recommendations for process improvement to other Field Enablement Program Managers.
What You’ll Bring:
- Customer Success background or working in a quota-carrying customer-facing role coupled with Enablement experience is a plus
- Ability to continuously meet due dates and execute projects with positive impact from stakeholders.
- Familiarity with Command of the Message is a plus.
- Tech-savvy individual, able to quickly learn and adapt to new technologies as well as the ability to use GitLab.
- Ability to thrive in a fast-paced and often ambiguous environment.
- Creative and analytical problem-solving skills, bias for action, and agility, with high attention to detail.
- Aligns with GitLab Values.
- Familiarity with Google Suite and Content & Learning Management Systems is a plus.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
