The Role:
Carrot is seeking an Expansion and Renewal Director to support retention and growth in our Middle Market customer segment. You'll work closely with our Customer Success Managers (CSM IIIs) and on expansion and renewal opportunities for existing customers in the segment, working strategically to meet and exceed their needs and ensure Carrot remains a celebrated component of their benefits offering. The Expansion and Renewal Director will analyze customer data to identify trends, forecast renewal rates, and provide actionable insights to executive leadership, as well as benchmarks for clients.
This role will also coach and develop CSM IIIs to build their relationship strategy and sales skills. Success is tied to working in partnership with the MM Customer Success Managers to build and execute winning strategies with a focus on increasing our presence and achieving goals.
We are looking for a highly motivated individual with proven sales and account management skills who will excel in a revenue-generating coach/player role. This individual should be able to build credibility and trust with partners across all layers of the organization. A background in a quota-carrying sales role is a must.
Minimum Qualifications:
- Bachelor’s degree
- 7+ years of professional experience working closely with external customers and partners in a quota-carrying sales role
- Track record of 3+ years exceeding quota
- 2+ years in a team lead or people leader role with demonstrated success in coaching to performance
- Experience with Salesforce or other CRM, including sales analytics, and identification and management of expansion opportunities across existing accounts
Preferred Qualifications:
- Comfortable providing feedback and coaching team members who do not have a direct reporting relationship
- Clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
- Gifted storytelling skills with the ability to present a case with both strong ROI and people-focused outcomes
- Comfort with presenting to senior and executive leadership
- Familiarity with Carrot’s buyers (HR benefits leaders)
- Detail-oriented with strong analytical, writing, and communication skills
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $165,000-$180,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
