Clearwater positions open to candidates located in greater Tampa Bay area.
The Entry Level Renewal Specialist is responsible for coordinating with Tech Touch CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities
Responsibilities:
- Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.
- Coordinate with Tech Touch CSMs to strategize on renewals for their customers to maximize bookings.
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
- Negotiate with customers on opportunities to prevent churn and secure optimal terms.
- Employ pricing strategies that meet the Company’s standards, policies, and procedures.
- Generate pricing quotes for renewals.
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director.
- Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.
- Meet and exceed booking targets and quotas.
- Maintain impeccable administration of your opportunities in the Company’s CRM.
Minimum Qualifications:
- Associate’s Degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Previous sales or negotiation experience preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to build rapport with customers via phone, email and video conferencing
- Ability to work with minimal supervision
