Description
Challenges You Will Solve
Enterprise customers are unique. They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.
Challenges You Will Solve
Enterprise customers are unique. They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.
What You'll Do
Act as the technical liaison with Red Canary’s enterprise customersWork closely with Sales and Customer Success to align technical use cases with business valueDocument and track customers’ feature and support requests Technical onboarding of new customersDocument best practices and troubleshooting guidanceTracking activity, documenting root cause, and reportingServe as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementingDrive innovation by leading initiatives to develop new capabilities on the Red Canary platformProvide technical leadership within and outside of your immediate teamGuide customers through the technical onboarding, adoption, and optimization of Red CanaryAct as an internal advocate for your customers' needsWork collaboratively with team members to improve overall Red Canary customer experienceTrain and mentor team members Lead technical training sessions
What You'll Bring
3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologiesStrong understanding of technology and security products Ability to clearly communicate complex solutions in an easy to understand mannerStrong ability to prioritize tasks and issues using sound data and metricsExperience solving Level 2, and 3 Support casesExperience consulting enterprise customersCritical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to othersStrong enterprise-level troubleshooting
Compensation Range: $100,000 - $124,800 + bonus and equity
Application Deadline: September 20, 2024
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