YOUR MISSION
Our belief is simple: making customers better, makes better customers. As a Strategic Account Manager you will manage a handful of Mural’s most strategic customers by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.
WHAT YOU'LL DO
- You are the point person for a set number of complex and highly strategic Mural customers. Average book size is around 20 accounts.
- Understand client business goals and anticipate future needs to deliver optimal solutions
- Prospect into new teams to expand Mural adoption, and multi thread to secure VP level business sponsorships throughout departments.
- Drive planning sessions to ensure client is able to fully leverage Mural to meet their transformation needs and hitting success milestones
- Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage Mural across their business
- Own annual renewals and upsells across your customers
- Establish consultative and trusted relationships with clients
- Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience
- Develop best practices and process strategies to help the Account Management team scale
- Elicit client feedback to act as internal advocate for our customers with Mural’s product teams
- Phenomenal communication skills and organized project management
- Communicate regularly with your customers to evaluate satisfaction
- Actively work to make your teammates at Mural successful
WHAT YOU'LL BRING
- 5+ years experience in Sales/Account Management at a SaaS organization
- 2+ years managing strategic accounts with at least $500K in ARR, navigating large enterprise clients
- Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization
- Excellent project management skills and able to create and launch new initiatives
- You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company
- You have worked closely with customers to drive product adoption and workflow change management
- An intrinsic love of learning and demonstrating best practices of new technology
- Gain fulfillment from helping others by means of public speaking and training
- A highly responsive, outgoing, energetic representative of Mural
- A self-starting, independent approach to managing your own work
- Ability to manage and interpret customer behavior/data to create valuable business outcomes
- A passion to help customers succeed and empathize with them
- An undying concern about new, better ways to solve problems
- A willingness to work independently in the office or from remote locations
For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $173,000 - $216,200 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.
