Your Role
We’re looking for a Customer Success Manager to look after a portfolio of federations, professional clubs and amateur clubs across an array of different sports (e.g., ice hockey, basketball, rugby, American football). You’ll ensure organizations get the maximum benefit and higher ROI out of their subscription, ultimately ensuring they renew for next season and purchase additional solutions.
Our CSMs:
- Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts, and become trusted partners for the customer. You’ll be involved in all aspects of support and account management, demonstrating the products, educating the customers and carrying out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, you’ll aim for the achievement of monthly, quarterly and yearly renewal targets. Running meetings to understand client needs and identify opportunities for upselling additional services will be a key part of hitting those goals.
Location
For this role, we're currently considering candidates who live within a commuting distance of our offices in Barcelona, London or Leeds. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.
Must-Haves
- Experienced. You’ve previously been in a client-facing role, preferably in a technology company.
- Excellent communicator. You can work confidently with a variety of individuals within the sports landscape, and know how to become a trusted advisor for your clients.
- Organized. You’re able to handle a high volume of clients whilst maintaining excellent record-keeping.
- Multilingual. You’re fluent in English (German or any additional languages are a bonus).
Nice-to-Haves
- Sports industry knowledge. It’s a big plus if you’ve worked in this industry in previous roles.
- Tech stack familiarity. Knowing how to use Salesforce would be awesome, but we can always teach you the ins and outs.
- Proactive. You don’t have to be told to reach out to clients and go the extra mile to help them improve how they work with our products.
- Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
- Autonomous. Our teams operate around the globe, meaning you’ll work under minimum supervision as some of our managers are located overseas.
Our Role
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
- Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
