Renaissance Global, we have a new exciting vacancy for Education Advisor!
Company Description
Renaissance® is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths.
Our software helps to enhance literacy and numeracy skills, support differentiated instruction, and personalise learning to optimise student development. Immediate feedback and detailed reporting equip teachers with the information needed to monitor progress and measure growth. In the UK and Ireland, almost 6,000 schools and more than 1.4 million students use Renaissance products. Worldwide, we support over 18 million students, operating in 96 countries.
We are looking for a Customer Support Representative to support our lively team. This role will work within a small department and focus on servicing and supporting our customers by answering queries and solving technical issues.
The Education Advisor works with schools across the world to help ensure they get maximum value from the assessments that they have bought. Communication with schools may be conducted via a number of channels including email, telephone, video call, personalised presentations, webinars and face to face sessions.
At the heart of this role is building effective relationships with customers that develop and maintain trust and credibility with Renaissance Global as a whole. You will be required to discuss our assessments with customers, help customers plan how best to use our assessments, provide walk-throughs of our testing site, download and analyse customers’ assessment data, provide guided analyses of customers’ assessment data in one-to-one or small group data consultations, share best practise and suggest next steps for in-school action to ensure teaching and learning benefit. You will need to manage your time effectively and ensure accuracy and attention to detail. Excellent communication skills will be required to ensure customers engage well with us and have every opportunity to discuss their queries. Insight from these conversations is also a deliverable back into the business, shaping the future development and deliverables of our products.
Success in the role is shown through customer feedback, increasing customer engagement with their assessment data and high retention of these customers.
Job Responsibilities:
- Build rapport and relationships with customers.
- Respond in a timely, professional manner to customer queries.
- Arrange walk-throughs, data consultations or training sessions with customers.
- Run reports and analyse/interpret customers’ data accurately for them.
- Accurately and independently access customers’ assessment data and compile data presentations for them (with the support of quality assurance checks across the team).
- Deliver engaging data presentations and training sessions that explain results and encourage customers to embed our assessments, think about their data and consider the next steps that are right for them. This may include making recommendations on how the results could be utilised and suggesting complementary products.
- Record your interactions with customers via our CRM in a timely and accurate manner.
- Capture insight and feedback from the customers you are speaking to and feedback across the business as appropriate, for example to Marketing, Sales, and Product.
- Share your existing teaching experience with colleagues across the business.
- Take opportunities to support customers who you notice may benefit from it.
Key Behaviours:
- Data Analysis skills
- Excellent communication and influencing skills
- Experience in the education sector, preferably with Qualified Teacher Status
- Commercial relationship building skills
- Flexible, responsive and able to manage multiple priorities
- Commercial, results and outcomes-focused
- A flexible team player, ready to support your colleagues if workload requires a change in your priorities
Skills Required:
- Influencing skills
- Ability to work on own initiative
- Relationship building skills
- Excellent organisation skills
- Outstanding interpersonal and communication skills
- Attention to detail
- Self-motivated
- 2-5 years teaching experience
- Good working knowledge of MS office (Teams, Outlook, Word, Excel, PowerPoint, SharePoint)
- Educated to degree with QTS
We offer salary between £36,000 and £39,000 p/a depending on experience. This role is based remotely.
Benefits:
- Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway)
- BUPA Healthcare, Life assurance, Permanent health insurance
- Pension scheme with enhanced employer contribution
- Season ticket loan and EAP
- Generous annual leave (including a day off for your birthday)
- Hybrid working (3 days in the office/2 days working from home)
In addition to these formal benefits, we also have social events throughout the year. These include our summer party and Christmas drinks.
At Renaissance our mission is: ‘To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide’.
Many of us choose to work at Renaissance because we are driven by this mission. Inherent in a mission that strives to serve ‘all children and adults’ who represent ‘all ability levels…and backgrounds’ is the need to recognise the importance of Diversity, Equity and Inclusion (DEI) in our culture, in our work, and in our products.
All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full UK work permit.
If you interested in hearing more, please apply today.
Deadline for internal applications is Sunday 10th March 2024.
