Our client, a young and innovative branded merchandise agency specializing in Enterprise Business, is seeking an organized and detail-oriented eCommerce Specialist to join their Programs team and help deliver exceptional client experiences. This role focuses on designing and managing eCommerce stores, maintaining strong client communication, and ensuring seamless order processing. If you are passionate about eCommerce, experienced with eCommerce stores like Shopify, and enjoy hands-on, detail-oriented work, we’d love to hear from you.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities
Front-End Assembly: Design and assemble eCommerce websites ("Simple Stores") with customized themes that reflect client branding and meet functional requirements.
Inbox Management: Oversee incoming requests and inquiries through the Stores' inbox and back-end systems, ensuring timely and accurate responses.
Stakeholder Communication: Serve as the primary point of contact for internal team members or clients, providing updates on store design, inventory, and order details.
Data Analysis and Reporting: Collect, analyze, and report on inventory levels, job conversions, and order fulfillment to inform decision-making.
Vendor Order Management: Place purchase orders for production items and manage inbound purchase orders from vendors.
Client Order Management: Process manual orders through the CRM and generate shipping labels to efficiently fulfill client requests.
What Success Looks Like
High-Quality Stores: Client eCommerce stores are customized and functional, reflecting branding requirements and exceeding expectations.
Efficient Inbox and Order Management: Requests and orders are handled promptly, with smooth communication and timely fulfillment.
Accurate Data Reporting: Inventory and order reports are precise, enabling better decision-making and seamless operations.
Strong Client Relationships: Clients and internal stakeholders receive clear updates and solutions that enhance satisfaction and trust.
Qualifications
Experience
3+ years of experience in front-end assembly and customization of eCommerce stores, with required expertise in platforms such as Shopify and OMG.
Skills
Proficiency in Excel for data management and reporting.
Fluency in English, with excellent written and verbal communication skills.
Strong organizational skills and attention to detail to manage multiple tasks effectively.
Traits
Proactive, solution-oriented, and committed to delivering high-quality client experiences.
A team player who thrives in a dynamic and collaborative environment.
Passionate about eCommerce and excited to support innovative projects.
Opportunity
This role offers the chance to work in a fast-growing branded merchandise agency and contribute directly to the success of enterprise-level eCommerce programs. If you are a skilled eCommerce Specialist with a passion for delivering exceptional client experiences, we encourage you to apply.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
