EAP Clinical Manager, Dedicated Clinicians
Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
What you’ll be doing:
- Lead mental health clinicians who are dedicated to specific customers
- Supervise and direct team in activities such as assessment and referral, ongoing case management, crisis counseling, and on-site or virtual group programs and training.
- Ensure that timely and effective Critical Incident Response is delivered as needed
- Hire, onboard, train, deliver feedback, conduct team and 1:1 meetings, and support the professional growth of teams.
- Develop team productivity benchmarks and monitor workloads.
- Focus on continuous quality improvement, clinical excellence, and solution-oriented problem solving.
- Create or update EAP clinical policies in partnership with the Clinical Director and ensure the team complies with laws, regulations and ethical standards.
- Be a clinical liaison with clinical operations, sales, product, and partnership success teams to develop and improve EAP services and programs.
- Collaborate in the development and delivery of programs and presentations to membership for customer accounts, as well as various other marketing and informational initiatives.
- Be a point of contact with EAP clinical vendor partners as assigned.
- Other responsibilities as it applies to the success of this role
What we expect from you:
- LCSW, LPC, LMFT, or equivalent independent licensure.
- 10+ years of behavioral health experience including EAP and management consultation experience.
- 5+ years of experience managing multi-functional clinical teams.
- SAP qualified preferred
- CEAP certification preferred.
- Excellent verbal and written communication skills.
- Understanding of HIPAA as well as EAP best practices.
- Comfortable in amorphous environments and with constantly evolving responsibilities.
- Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
The target salary range for this position is $97,700 - $114,500 , and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
