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Director, Technical Communications

Oakland, California, United States, AMER
USD $180,400~$225,500
 
About the Role
 
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
 
Fivetran’s documentation receives rave reviews from our customers – it is a core part of our product. We are seeking an experienced and visionary Technical Communications Director to lead our documentation team. As the Technical Communications Director, you will manage and empower a globally-distributed team of documentation experts and technical writers to produce world-class documentation and UI copy that helps our customers succeed. 
 
What You’ll Do
  • Enthusiastically champion great technical writing throughout Fivetran
  • Be the owner of technical terminology across all of Fivetran
  • Represent the Technical Communications Team in company-wide meetings and presentations, and as an evangelist with leaders and executives at Fivetran
  • Grow and nurture our global and cross-functional Technical Communications team
  • Lead the documentation strategy & vision, prioritizing initiatives to drive outcomes
  • Lead process and automation improvements
Skills We're Looking For
  • 8-10 years previous technical writing experience for ETL/ELT SaaS product
  • Experience leading and managing a globally-distributed documentation team
  • Strong understanding of SaaS concepts, cloud computing, APIs, and web technologies
  • Experience with documentation tools such as Confluence, Jira, Git, Markdown, etc
  • Excellent writing, editing, and communication skills with a keen eye for detail
  • Ability to translate complex technical concepts into clear and concise documentation for different audiences
  • Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple projects simultaneously
  • A collaborative and proactive mindset with a passion for improving the user experience through effective documentation

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