Role Overview
The Director, Strategic Vendor Management will lead the vendor management function for ID.me’s product organization. This leader has direct responsibility for managing third-party spend required to deliver ID.me’s products with a goal of continually improving gross margin, increasing customer value, and minimizing fraud.
Location: McLean, VA or Sunnyvale, CA
Responsibilities
- Manage Ongoing Partnerships
- Define KPIs for each vendor category to manage performance and cost.
- Serve as the go-to resource for current vendor performance across all dimensions (e.g., product performance, spend with vendor, SME on capabilities, etc.)
- Stay ahead of vendor product roadmap and ensure vendors are aligned with ID.me’s needs going forward
- Overall expert ability to manage tech partnerships
- Evaluate New Technology Partnerships
- Negotiation and contracting expertise to achieve best outcome for ID.me
- Provide in depth analysis on vendor comparison across all relevant factors (feature value to business, strategic alignment, time to integrate, pricing, company health, etc.)
- Ability to forecast, build pricing models, and strong FP&A skills to build and assess business cases for new vendor integrations
- Partner with product & engineering teams to test new vendors, coordinate into roadmap, and bring new partnerships to market
- Contribute to Product strategy
- Deep knowledge of competitive landscape, product categories, and vendors in identity domain
- Understanding market emerging trends and help ID.me stay ahead
- Advance product strategy & roadmap through recommendations for new partners
Who We’re Looking For
- Strong, strategic, business, & financial acumen: Applies the right financial, customer and product metrics, and market knowledge to make sound business decisions and create competitive strategies. Ability to dive into the details to understand business implications and drive alignment and execution across business stakeholders.
- Leadership and influencer: Earns trust and maintains confidence across teams at ID.me. Establishes collaborative working relationships. Able to manage directly and through influence.
- Urgency: Bias for action. Accomplishes goals, beats deadlines, and proactively addresses issues before they become widespread.
Requirements
- Demonstrated track record of identifying, negotiating, and managing large third-party vendor partnerships (>$30M annual third-party spend preferred)
- 10+ years of experience in vendor management, with consulting, strategy, product management, or program management roles to complement this experience.
- Exceptional leadership skills and experience navigating and influencing in a matrixed organization without direct authority.
- Demonstrated success working in an agile environment on multiple projects.
- Experience in the fraud, identity, or financial services industries.
At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we’re confident that working together is how we’ll change the world.
