We are looking for an experienced, highly effective Director of Program Operations to lead the core operating cadences, performance management, and cross-team collaboration processes. Reporting to the SpringWorks Senior Director, this role will act as the key leader for SpringWorks implementations and cross-functional program management, helping to build and cultivate a high-performing team of program managers. The Director will be responsible for creating a seamless implementation process across a suite of workplace solutions, and the ongoing program management of complex initiatives across cross-functional stakeholders. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment.
What you'll be doing:
- Leadership:
- Provide strong leadership and strategic direction to optimize SpringWorks implementations and drive overall program management, in alignment with organizational goals and objectives.
- Mentor, coach, and develop team members to foster a culture of high performance, collaboration, and continuous improvement.
- Implementation and Programme Management
- Oversee the end-to-end SpringWorks implementation process and ongoing programme management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
- Guide the team on development and maintenance on high quality project plans, ensuring adherence to deadlines and deliverables
- Monitor project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies
- Customer Engagement
- Serve as a key leadership contact for customers during the SpringWorks implementation phase as well as ongoing program management of complex customer initiatives, building and maintaining strong customer relationships, across all levels of a customer organization
- Collaborate with customers to understand their specific needs and requirements
- Drive customer insights to shape the SpringWorks offering, from informing our strategy to shaping execution as well as deliverables
- Manage customer expectations, and address business (non-clinical) concerns or issues in a timely and effective manner, maintaining a high level of customer confidence - from SpringWork implementation and launch phases to ongoing program delivery
- Performance Monitoring and Reporting
- Drive the setup of scalable tracking and reporting systems and processes for SpringWorks
- Develop key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the implementation and program management process,
- Support program strategy through a data-driven approach, identifying areas for improvement and driving actionable insight
- Support in the embedding of a data-driven culture across SpringWorks
- Cross-Functional Collaboration:
- Lead the set up and management of cross-functional processes and ways of working with other departments, including other SpringWorks teams; Sales and Customer Success; Product and Engineering amongst others, to ensure seamless integration of processes and delivery of services
- Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
- Build trusted relationships to drive SpringWorks strategy and delivery
- P&L support
- Track and report P&L metrics, and build deep insights into key levers around revenue, costs and gross margin
- Shape SpringWorks program delivery to control and influence key P&L metrics
- This role reports to the Senior Director, SpringWorks
- Willing to travel as needed (20-30%)
What success looks like in this role:
- On time, on budget completion of customer launches for SpringWorks with robust risk management
- Contributions to gross margin targets through leadership on complex cross-functional programs that drive efficiencies within the SpringWork portfolio
- High customer satisfaction scores on key accounts
- High thriving index for your team
What we expect from you:
- 8+ years of experience in large-scale implementations and/or programme management, with a focus on implementing healthcare solutions or services.
- 10 years of experience in leadership or management roles, with a proven track record of building and managing high-performing teams.
- Extensive experience of customer relationship management.
- Strong understanding of the healthcare industry preferred, including knowledge of industry trends, regulations, and best practices.
- Excellent strategic planning skills combined with relentless attention to detail
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers, stakeholders, and team members at all levels.
- Proven ability to manage multiple projects simultaneously in a fast-paced
- You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships
- You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others
- You obsess about achieving your goals and are relentless in pursuing them
The target base salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Your Total Health:
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.
You And Your family:
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Supporting you financially through:
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done.
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
- Up to $1,000 Professional Development Reimbursement per calendar year.
- $200 per year donation matching to support your favorite causes
