Description
Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.
Almost all ecommerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including BÉIS, Princess Polly, gorjana, LSKD, BYLT Basics, and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months).
As the Director, Solutions Engineering, you will be responsible for managing both the pre-sale and post-sale solutions organizations. This role requires you to ensure that customer technical needs are properly scoped, documented, and addressed throughout the sales and post-sales cycles, influencing contracts, professional services, and product development. You will work closely with sales, implementation, product, and support teams to ensure seamless delivery and customer satisfaction. You will manage a 5-6 FTE team and several solutions engineers.
As the Director, Solutions Engineering, you will be responsible for managing both the pre-sale and post-sale solutions organizations. This role requires you to ensure that customer technical needs are properly scoped, documented, and addressed throughout the sales and post-sales cycles, influencing contracts, professional services, and product development. You will work closely with sales, implementation, product, and support teams to ensure seamless delivery and customer satisfaction. You will manage a 5-6 FTE team and several solutions engineers.
HOW YOU WILL MAKE AN IMPACT:
Manage the pre-sales solutions team to work with the sales team in scoping customer technical needs.Ensure detailed documentation of customer requirements that influence contracts and define professional services.Build custom solutions for our top-tier customers using Tapcart’s developer tools. Establish a robust process where pre-sale solutions consultants are involved throughout the sales cycle, ensuring their documentation is included in customer contracts.Oversee the post-sales solutions team to prioritize and execute post-sale solutions requests.Capture the scope for solutions or service requests, develop pricing, and obtain customer sign-off.Prioritize and manage solutions/service tickets within a sprint format, ensuring timely delivery of development work.Collaborate with the post-sales manager to ensure support tickets are completed efficiently, prioritizing bugs and maintaining self-service implementation.Work with the product team to scope any work that requires R&D development. Ensure implementation teams are up to speed on all pre-launch deliverables.Become an expert in Tapcart’s product, integration partners, and Shopify.Meet with customers, integration partners, and employees to capture and communicate requirements effectively.Lead the validation of the forecast for professional services bookings, management of realized revenue, and associated costs with delivery.Identify and develop professional services marketing/positioning needs (content can be sourced by Tapcart, and marketing can help package/produce)Capable of training the sales and marketing teams on the benefits and requirements for positioning professional servicesPartner with business operations and CS leadership on pro-service operating requirements
WHAT SKILLS YOU WILL NEED:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.4-7 years of experience in a similar role, preferably within the SaaS, mobile app, or e-commerce industries.Proven experience in managing pre-sales and post-sales solutions, professional services, and support teams.Must be able to code using React JS, HTML, CSS, and JS.Project management, requirement gathering, scoping, JIRA, confluence, and the ability to code review and manage engineering SDLC.Strong communication and client management skills, with the ability to collaborate effectively with sales, product, and engineering teams.Excellent problem-solving skills and the ability to provide effective technical solutions.Strong ability to work with technology partners and API/SDK providersKeen interest in staying updated with industry trends and technologies, especially in mobile app development and e-commerce platforms.Experience managing professional Services teams of $1M to $10M dollars
This position is not eligible for visa transfer or sponsorship.
Tapcart Perks & Benefits
· 401(K) and stock options for all full-time employees
· Affordable, high quality medical insurance coverage
· Dental and vision insurance coverage paid 100% for employees
· Life and disability insurance coverage
· Flexible PTO and Sick Time
· 11 paid company holidays
· One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend
Who is Tapcart!?
We are a growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers.
Learn more about who we are and what we offer on our Careers page.
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