Description
We are COMPLY.
For compliance people.
We pride ourselves on being the champion for compliance professionals. Merging technology, consulting and education, we help clients navigate the ever-changing regulatory environment. We serve more than 7,000 clients globally, through our solutions including ComplySci, RIA in a Box, National Regulatory Service (NRS) and illumis. We are a high-growth organization and have been recognized with numerous awards including by Inc. 5000, Institutional Asset Manager Awards, Private Equity Wire Awards, and the Women in Data & Technology Awards.
COMPLY is made up of 350+ professionals worldwide. In the US alone, we have team members in 45 states. Employees of COMPLY have access to comprehensive benefits, unlimited PTO, paid bonding leave and 100% remote work flexibility with a WFH stipend.
Come join our team of talented innovators working together to forge the next generation of compliance.
To learn more about COMPLY, visit COMPLY.com.
The role of Director, Scaled Customer Success is your ticket to shaping the future of customer engagement and success strategies at our dynamic organization. As a key player in our team, you will drive impactful results by managing our diverse range of customers, from scrappy start-ups to global enterprises, and revolutionizing our digital and 1: many Customer Success strategies.
This is not a “named” CSM leadership role. The candidate we choose will be able to articulate clear experience running a scaled CSM team across 1000’s of customers with single-digit resources. The ability to articulate how you’ve used programs, campaigns, community, and other key digital CSM initiatives to drive growth and retention is critical.
Your mission? To champion our customers in achieving their business goals, enhancing retention rates, and optimizing the efficiency of our talented Customer Success team. Picture a world where our customers are not just satisfied but thriving, renewing their partnerships with us, and deeply engaged with our products and services.
In this deeply collaborative role, you will forge strong alliances with Marketing and Product teams to craft seamless customer journeys and find opportunities to elevate our strategies. Your best friends on the job? Data and research. You'll be at the forefront of designing innovative programs grounded in data insights, always ready to adapt and iterate for continuous improvement.
But that's not all. You'll dive into A/B testing, analytics, and business intelligence to drive evidence-based decisions and identify areas for growth. By building bridges across teams and influencing stakeholders, you'll ensure a cohesive customer experience that sets us apart.
Your dual north stars are helping our customers achieve their desired business outcomes and improving gross and net retention rates all while keeping an eye on improving efficiency for the talented CSM’s on the Scaled Customer Success team. You’ll know you’re successful if our customers are more engaged with our products and services, and renew at higher rates, while growing their compliance partnership with us.
What's in it for you? An opportunity to lead and inspire a well-executing B2B Customer Scaled Success team. With your strong analytical skills, problem-solving prowess, and bias for action, you'll thrive in this fast-paced role where no two days are the same.
The role of Director, Scaled Customer Success is your ticket to shaping the future of customer engagement and success strategies at our dynamic organization. As a key player in our team, you will drive impactful results by managing our diverse range of customers, from scrappy start-ups to global enterprises, and revolutionizing our digital and 1: many Customer Success strategies.
This is not a “named” CSM leadership role. The candidate we choose will be able to articulate clear experience running a scaled CSM team across 1000’s of customers with single-digit resources. The ability to articulate how you’ve used programs, campaigns, community, and other key digital CSM initiatives to drive growth and retention is critical.
Your mission? To champion our customers in achieving their business goals, enhancing retention rates, and optimizing the efficiency of our talented Customer Success team. Picture a world where our customers are not just satisfied but thriving, renewing their partnerships with us, and deeply engaged with our products and services.
In this deeply collaborative role, you will forge strong alliances with Marketing and Product teams to craft seamless customer journeys and find opportunities to elevate our strategies. Your best friends on the job? Data and research. You'll be at the forefront of designing innovative programs grounded in data insights, always ready to adapt and iterate for continuous improvement.
But that's not all. You'll dive into A/B testing, analytics, and business intelligence to drive evidence-based decisions and identify areas for growth. By building bridges across teams and influencing stakeholders, you'll ensure a cohesive customer experience that sets us apart.
Your dual north stars are helping our customers achieve their desired business outcomes and improving gross and net retention rates all while keeping an eye on improving efficiency for the talented CSM’s on the Scaled Customer Success team. You’ll know you’re successful if our customers are more engaged with our products and services, and renew at higher rates, while growing their compliance partnership with us.
What's in it for you? An opportunity to lead and inspire a well-executing B2B Customer Scaled Success team. With your strong analytical skills, problem-solving prowess, and bias for action, you'll thrive in this fast-paced role where no two days are the same.
What you’ll be doing:
We’re excited about you because you will have:
COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
