The role, in a nutshell:
The Director of Professional Services will report to the VP of Customer Success, working collaboratively to achieve the company's goals and enhance customer success initiatives.
As a key leadership role within the Customer Success organization, the Director of Professional Services will be instrumental in building and shaping the function. The successful candidate will demonstrate strong people management skills, strategic thinking, and experience building out a Professional Services function (i.e. constructing service offerings, streamlining processes, and driving engagements to a successful closure).
What you’ll do:
- Leadership and People Management:
- Lead and mentor a team of Solution Architects, fostering a collaborative and high-performance culture.
- Provide guidance and support for career development, performance management, and skill enhancement within the team.
- Strategic Planning and Execution:
- Collaborate with the VP of Customer Success to develop and execute the overall strategy for the Professional Services function.
- Drive the creation of diverse service offerings to meet customer needs, ensuring alignment with business objectives.
- Building and Scaling:
- Establish and expand the Professional Services function, including hiring and onboarding of team members.
- Develop scalable processes to optimize service delivery, with a primary focus on achieving quick time-to-value for our customers.
- Client Engagement:
- Work closely with customers to understand their unique requirements and challenges, ensuring the delivery of tailored Professional Services solutions.
- Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth.
- Continuous Improvement:
- Implement and refine operational processes to enhance efficiency and effectiveness within the Professional Services team.
- Monitor industry trends and best practices to stay ahead of market demands.
What we're looking for:
- We are remote friendly, but this role needs to be based in the United States
- Bachelor’s degree in a relevant field; advanced degree preferred.
- Proven experience in a leadership role, with a strong background in people management.
- Demonstrated success in building and scaling Professional Services functions.
- In-depth knowledge of project management methodologies and practices.
- Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas
- Prior development / implementation experience in a Solution Architect role
Comp: $200,000 - $220,000 base; $240,000 - $265,000 OTE (eligible for MBO)
