As Director of Implementation, you will:
- Ensures client needs are satisfied by constructing a partnership between the clients, engineering team, professional services team, partners, vendors, subcontractor organizations, and shared services team. Manage these partnerships continuously to ensure positive customer satisfaction.
- Build client satisfaction by formulating, developing, implementing, and delivering the application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work.
- Work with the delivery organization as a primary point of contact for client needs, requirements, and expectations.
- Analyze and troubleshoot delivery issues in a timely fashion
- Oversee daily activities of the delivery team and provide direction and guidance as needed
- Perform resource allocations and workload assignments according to delivery requirements
- Analyze customer requirements, set delivery priorities, and make schedule adjustments to meet timely delivery goals
- Develop scope and budget for delivery projects
- Report delivery status to customers and develop required delivery documentation
- Ensure client launches/workshops are planned, resourced, and delivered to the highest standard
- Plan for optimum resource utilization and synchronize with HR for resource needs
- Build & manage common operational processes across all products in product design, specification, overall product quality, and tactical execution
- Maintain effective communication with senior management to keep them aware of critical issues confronting product delivery and of the action plans for addressing those issues
- Be able to demonstrate value for money from tech delivery through tracking velocity and ensuring the quality of delivery
- Understand and Communicate client requirements regularly to the teams and work closely with designers, developers, and implementers to ensure the highest quality of service
- Identify, manage, and deliver changes in delivery scope through effective customer management while adhering to organizational change management policies and signed contracts with the customer
What you bring:
- Have 12+ years of experience managing delivery for enterprise product-based software companies
- Are Passionate about the possibilities at the intersection of AI + Banking
- Come from an engineering background, computer science (mandatory).
- Have worked in a startup of 5 to 30 employees
- Accountable for the effective and efficient delivery of products and services to customers through internal teams, partner teams, and subcontractors.
- Demonstrated evidence in a senior role whilst managing teams to exceed
- Experienced professional with a core background in software engineering and development with US customers
- Manage stakeholders’ expectations and facilitate discussions across high-risk and complex or under-constrained timescales
- Design and implement frameworks for performance optimization, process maturity, delivery organization scalability, and asset reusability
- Lead a continual planning process in a very complex environment & plan beyond product delivery
- Identify dependencies in plans across services and coordinate delivery
- Monitor and improve account-wide delivery execution, reporting, and communication standards
- Have previously managed revenue forecasts and planning activities for professional services organizations
- Actively address the most complicated risks, issues, and dependencies, including where ownership exists outside the team, or no clear ownership exists
What We Offer
- 💻 Remote First Policy
- 🏥 Medical/Dental/Vision Insurance
- 🏝 PTO & Holidays
- ✨ Life Insurance
Pay range: Base salary estimate $150,000-180,000 based on experience.
