☎ Community Phone
Remote First and Always
At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.
Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.
As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.
Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.
🌟 About the role
We're looking for a hands-on Director of High Velocity Sales. The ideal candidate will be an exceptional leader with a track record of building excitement and inspiring high-performing teams, driving impressive revenue targets, and enhancing the overall customer experience. This role requires the ability to inspire and manage a distributed sales team effectively, a deep understanding of sales operations, and an ability to manage sales reporting and analytics.
🚀 You will…
Create a sales culture of energy and innate motivation for the sales team to serve customers and hit aggressive revenue targets
Empower and guide the entire sales team from Sales Managers to Representatives, working with them at the call-level, engaging them, encouraging them, and fostering a desire to grow and improve.
Write and build playbooks for the sales team to follow, creating best-in-class processes that optimize for customer experience and revenue goals
Own the Sales Operations Cadence, selecting for the highest priority items and communicating the 'why' behind these priorities
Improve the metrics related to ARR and accurately diagnose and address the constraints and impact within the control of the sales team
Define and manage the sales operations goals (time-to-answer, wait times, follow-up, incentive program) to improve sales and operational efficiency
Take accountability for the customer experience (NPS/sales team CSAT) and ensure that the important metrics are being measured, reported on, and improved
🏆 You are…
An inspiring leader with a history of investing in the culture and morale of a high-velocity sales team, creating positive momentum and an energy of winning. Performance is a symptom of positive culture and talent.
An experienced 'start-up person' with a record of leading and scaling sales teams at early-stage start-ups. Experience managing and scaling international remote teams is a requirement.
Fluent in the language of sales data and able to identify the key performance drivers. You've developed and maintained comprehensive reporting systems that were valuable to other departments. You know which metrics can be informed by the efforts of other teams and which are solely constrained by sales.
Capable of pin-pointing your team's "North Star" and able to ruthlessly prioritize and coordinate all efforts to move towards that North Star
A person with strong opinions about how different elements play a role in the growth of a sales organization. You have time-tested philosophies about what the levers are that make a difference and what factors don't matter.
Obsessed with each stage of the customer journey and you care deeply about what it feels like to call into our sales team
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
💸Compensation
Our range for this position is between $120K - $150K base salary / $200K - $250K OTE. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
