We’re looking for a Director of Account Management to lead a team that manages our small market (50 - 99 lives) book of business. In this role, you will oversee strategies that ensure client success, retention, and revenue growth within this segment. You’ll establish scalable processes to consistently deliver excellent outcomes for our clients and will collaborate closely with the SVP of Account Management, other AM leaders, and cross-functional teams to advance Garner’s mission. This position reports directly to the SVP of Account Management.
This position is remote, with up to 25% travel.
Responsibilities will include:
- Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our small market book of business
- Designing and building systems and processes that will continue to help the Garner AM team scale and grow
- Establishing and managing key broker and client relationships
- Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the large market segment to improve client satisfaction, engagement, ROI, and support retention.
- Establishing and managing key broker and client relationships
- Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of large market customers
- Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
- Ability to travel up to 25% of the time
Ideal candidate has:
- 5+ years of experience managing and growing a high-performing B2B account management org and delivering impactful results year over year in the health and benefits industry; start-up experience is highly preferred
- Proven ability to build strong relationships with brokers in the health and welfare space
- Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
- Passion for delivering an excellent client experience and strives to deliver high-quality work
- A strong ability to think systematically and design operational processes
- Excellent communication and presentation skills
- A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- A desire to be a part of our mission to improve the healthcare system
The target salary range for this position is: $145,000 - $175,000. This position is also bonus-eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
