How you will make a difference:
The Director of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. We are looking for someone with extensive experience managing a volume-based business with a focus on mid-market SaaS companies, typically $50k+ ARR
You’ll get to:
- Identify and recruit top CAM talent
- Build, manage and motivate a growing team of customer account managers
- Build, manage and motivate a team of customer operations specialists
- Own and report on the customer account team’s metrics and performance
- Partner with Marketing and Customer Success to execute and deliver on company’s revenue plan
The ideal candidate will have:
- 6+ years of enterprise-class software account management leadership experience
- Proven track record of growing existing mid-market business, typically $50k+ ARR
- Experience building relationship with C-suite level decision makers to drive volume and velocity sales cycles
- A proven ability to grow, manage and motivate high performance customer account teams
- Experience using CRMs, Business Intelligence and other revenue tools
- Operational experience in working with leaders to aid in process optimization for their teams (quota alignment, deal desk efficiency, etc)
- Experience with account segmentation, lead distribution and sales funnels
- Passion for learning and always improving yourself and the team around you
- Excellent communication skills and ability to work with cross-functional teams
Bonus Points:
- Experience selling to enterprise e-commerce companies and other B2C verticals
- Experience with email marketing and/or marketing automation
- Experience building and managing professional services teams
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $160,000 - $223,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
