About Runway
Runway is a collaborative business planning platform designed to make business intuitively understandable for everyone.
Our Mission: To make business accessible and understandable to everyone. We believe that teams that understand the âwhyâ behind their work are more productive and make better decisions. True alignment and collaboration come from having a shared source of truth that everyone understands.
Our Approach: Runway replaces traditional spreadsheets with a modern planning platform that brings clarity and context to business operations for all teams â not just finance. Just as Figma made design accessible across the organization, Runway does the same for business planning.
Why It Matters: Understanding requires more than just access to numbers; real collaboration happens when teams see how their work fits into the bigger picture. By providing this context, Runway helps teams save time and move faster.
Our Customers: World-class companies like AngelList, Superhuman, Stability.AI, ConvertKit, Lambda Labs, Lob, and SandboxVR rely on Runway to run their businesses more efficiently.
Our Investors: We are supported by a select group of investors that we admire, including Garry Tan (YC & Initialized), a16z, Elad Gil, Naval Ravikant, Dylan Field (founder of Figma), Eric Ries, Claire Hughes Johnson (COO of Stripe), Henry Ward (founder of Carta), Akshay Kothari (COO of Notion), Eugene Wei, Lenny Rachitsky, Nikita Bier, Scott Belsky, Soleio Cuervo, Balaji Srinivasan, and many others.
Working at Runway
We're remote-first, so you can work from anywhere in North America. We strive to be clear in our communication and over-communicate by default.
Itâs early in our journey, so you'll have an opportunity to shape not just our product, but the company itself: how we work together, what makes us stand out, and who we hire.
Below are the values we share as a team, so if you like these, you may enjoy working here. (And if you don't like them, please tell us what we're missing in our thinking!)
Our Values
đŠÂ Give a Shit: Giving a shit canât be taught. Itâs an inner drive that compels you to do whatâs right and do it well. Have passion, take pride, and care deeply about your impact.
đĄÂ Create Clarity: Cut through ambiguity and reveal the truth. Start with why, then answer how and what. Treat problems like puzzles, dig deeper, and find the right path.
đ¤Â Build Trust: With trust, itâs safe to take risks. We get there by being open, honest, and accountable. Actively listen, speak your mind, and consistently show up.
â¨Â Raise the Bar: Scrap the status quo and push yourself to create something that wows. Get others excited to do the same. Iterate, elevate, and donât stop moving forward.
Job Description
Deployment Strategists at Runway own how we engage with, learn from and serve customers by combining an entrepreneurial mindset, financial modeling prowess, and relationship-building acumen.
As a Deployment Strategist on Runway's GTM team, you'll wear multiple hats to ensure the success of your customer book and champion customer insights internally. You'll develop expertise in understanding customer pain and creatively delivering impactful solutions
We're building a tool to improve how teams work, and your work is critical to bringing that mission to life.
You should thrive in a high-urgency/high-learning environment, have excellent communication skills, and seek a high ownership role. This role offers the chance to shape Runwayâs trajectory, influence how we deliver value, and empower customers.
Responsibilities
Own the end-to-end customer journey while you act as a strategic partner to your book of customers, teaching them how to leverage Runway most effectively and successfully for their business.
Champion long-term customer success, foster self-sufficiency in Runway, pre-empt customer issues, and craft renewal strategy by closely partnering with Sales.
Upgrade and transform customersâ financial operations by leading and documenting Runway deployments with customers - driving automation, streamlining onboarding, and elevating forecasting capabilities.
Be the voice of the customer internally, gather insights to inform Runwayâs product trajectory while helping identify and solve customersâ most pressing challenges.
Track key success metrics and improve how we deliver value, enabling an outsized impact on both customersâ businesses and Runwayâs growth.
Orchestrate cross-functional initiatives across GTM and EPD teams, ensuring seamless collaboration and transformative outcomes.
Youâll love this role at Runway if you have
2+ years of relevant experience (e.g. founder, product manager, engagement manager, customer success manager, financial analyst)
Extensive financial modeling expertise - especially from investment banking, private equity, hedge funds, or advanced FP&A - highly encouraged
Proactive leadership and collaboration with sales and product teams
Strong communication and project management, ensuring a positive and meaningful customer experience
A learning mindset, driven by curiosity about our product, customers, and methods of working
Optimistic pragmatism, delivering impactful results within the realities of a small, fast-paced team
Empathy for customer needs, balancing constraints with innovative solutions
Humility and clarity when sharing ideas, offering feedback, and making decisions
â ď¸Â Note to Founders
At Runway, our commitment to our mission goes hand in hand with our dedication to cultivating the next generation of entrepreneurs. Around 10% of our team members have been founders themselves, and several early employees have successfully exited to start their own ventures - some backed by our founder Siqi Chen, who has invested in over 200 startups to date.
By stepping into this role, youâll help shape and grow an array of customer businesses, gaining firsthand insights into diverse operational strategies, monetization models, and long-term vision planning. Paired with our open, transparent culture and the opportunity to work directly with our founder/CEO (yes, this position reports to the CEO), Runway offers a uniquely supportive environment for those aspiring to launch their own company in the future.
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The base salary range for this full-time position is $150,000-$190,000 + generous early employee equity + benefits. The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed in this posting reflect the base salary only, and do not include equity, benefits, or potential performance related bonuses.
