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Deal Operations Manager, Quote to Cash (Q2C)

Remote, USA

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere.  Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global.  Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Role

The Deal Operations Manager, Quote to Cash (Q2C) will report directly to the Sr. Director GTM Ops & Business Process and work directly with the Revenue Operations team. This person will be the primary point of contact for the sales and success reps for support in building quotes and agreements for our customers. Due to the nature of our customers and their individual procurement processes, the quoting and agreement process might have different requirements to allow them to purchase. This position is designed to enable the revenue team with a go to person for unique quote and agreement configurations while also managing and improving our standard templates to handle more complex opportunities.

How you’ll make an impact:

  • Intake of support cases for our sales team, providing systems and process support to our front-line sales reps, and escalating as necessary.
  • Works closely with internal stakeholders from Revenue, Finance, Product, and Legal. 
  • Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.
  • Support Revenue and Customer Success teams through Account and Contract Reconciliation & Data Governance within CRM (Salesforce).
  • Manages/Support conversations with customers to explain their current and new invoicing/contract structure.
  • Prioritize & triage daily queues as a subject matter expert meeting SLA requirements with precise attention to detail. 
  • Support Sales teams in providing our customers with a smooth procurement and purchasing experience.
  • Collaborate with the Revenue Operations team to complete quarterly projects and sprints related to process and system improvements.
  • Become an expert in Flock's products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.
  • Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners
  • Act as first-line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.
  • Ensure that appropriate filing and attribution is maintained for all customer agreements.
  • Support the Sales and Post-sales teams with all back-office processes and driving Salesforce compliance.
  • Maintain process documentation and training material as process and tech stack are updated.
  • Other tasks as might be required from time to time.

We’re looking for people who have:

  • Combined experience of 4+ years in Deal Desk/Deal Operations or Finance/Billing Operations at a high growth technology company. 
  • 2+ years of experience with Salesforce.
  • 2+ years of experience with Salesforce CPQ.
  • Advanced knowledge of Quote-to-Cash and systems end-to-end processes.
  • Experience with contracts, account reconciliations, and co term agreements.
  • Experience with SaaS sales quote & agreement solutions preferred.
  • Ability to learn on the go, be a self-starter
  • High attention to detail
  • Advanced MS Office skills
  • Advanced Google Doc skills
  • Experience managing templates in DocuSign CLM and plus

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $115,000 - $130,000 as well as stock options.

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers. 

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

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