An overview of this role
GitLab's Deal Desk Global Process Owner (GPO) will have the opportunity to partner closely with cross-functional stakeholders across the Quote-to-Cash, Billing, Revenue, Systems, and Audit teams to optimize and maintain our processes around Quoting, Deal Structure, and booking transactions while ensuring compliance as a public company. The Deal Desk GPO will own the improvement of systems and processes, serving as a key player in the design of technical solutions for scale and efficiency. This person will be a critical member of the Deal Desk leadership team, and will serve as the primary liaison between the Deal Desk function & other cross-functional teams, acting as the voice of Deal Desk to drive impactful optimization that improves the team's efficiency and results.
As part of the larger Revenue Operations team, the Deal Desk team supports our constantly changing and complex business as we launch new products, implement new routes to market, and expand into new countries. The Deal Desk GPO will execute these initiatives, with a focus on design, UAT, rollout and enablement to support the fast paced needs of the business. We're looking for an experienced, dedicated and empathetic Deal Desk GPO to join our Deal Desk Leadership team.
What You’ll Do
- Identify & prioritize process gaps or areas for improvement within current Deal Desk processes
- Conceptualize requirements and assess technical feasibility within systems (Zuora, SFDC, etc.)
- In partnership with Quote to Cash, actively participate in design, UAT, and go-live for bug fixes and new process roll outs impacting the Deal Desk organization
- Develop and maintain a highly repeatable enablement program for new hires within the Deal Desk organization specific to each role
- Manage Deal Desk team enablement for any new system or process flow roll outs; including new SKU roll out, promotional offerings, etc.
- Partner with the Enablement team to create and present material to the field organization around Deal Desk engagement and best practices
- Actively participate in bookings close reconciliations, actively identifying ways to improve and automate processes in an effort to be able to perform the monthly close more quickly with high levels of accuracy
- Collaborate with cross-functional teams to drive alignment around existing processes and policies, and define any new processes and/or policies as needed which will impact Deal Desk
- Support external and internal audit requirements relating to the Deal Desk organization
What You’ll Bring
- Subject matter expert in Deal Desk processes and Quote to Cash operations
- Strong technical background in CPQ, Salesforce, & Zuora
- Experience in Marketplace operations (AWS & GCP)
- Demonstrated progressive experience with a public company
- Ability to create enablement material as well as train and develop individuals
- Ability to manage multi-stage projects of high complexity
- Ability to work effectively as part of a team and cross functionally to support a variety of complex projects
- Adaptable to a fast paced environment with the potential for changing priorities; has an ability to focus and drive the prioritization of high return initiatives
- Proficient in use of GitLab
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
