The role, in a nutshell:
Chainguard is looking for a Deal Desk Analyst who will be at the forefront of the company’s growth efforts working in close partnership with our Sales organization in the construct, review, and approval of business opportunities. You will create scalable solutions that enable informed decision-making within our teams, and establish processes that ensure alignment with internal guidelines.
What You Will Do:
- Deal Desk Management:
- Establish initial set of process documentation for deal desk operational workflows
- Provide end-to-end quote-to-signature support for Sales, including CPQ quote generation, assistance with pricing approvals, creation of order forms (OF) and ensuring accurate opportunity closure in company’s CRM (Salesforce).
- Manage the Company’s quote queue and approval workflows while maintaining high standards of organization and attention to detail.
- Ensure forward deal momentum while providing excellent service to our Sales teams, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
- Provide business pricing strategies, product knowledge, and analytical support to Sales for large, complex or non-standard deals.
- Systems Oversight:
- Administer the Company’s CPQ tool
- Ensuring high-standards of accuracy and hygiene across systems (CPQ, CLM, CRM).
- Drive Order Management to ensure seamless tracking of products across all internal systems.
- Collaborate with CS Operations on customer entitlement and fulfillment reporting.
- Process Ownership and CFT Collaboration:
- Identify, evaluate, and meticulously document Deal Desk process and procedure, while enabling stakeholders along the way.Cultivate strong relationships with Sales, Finance, Legal, and other cross-functional teams, acting as a key liaison for deal-related matters.
About You:
- 2-3 years of Deal Desk and/or Order Management experience within an Enterprise SaaS/B2b environment
- Administrative experience with a CPQ and CLM tools a plus
- Understanding with Marketplace offerings through AWS, GCP, and Azure (nice to have)
- Strong business acumen, analytical and problem-solving skills, and demonstrated ability to partner with upstream GTM teams and other cross-functional departments
- Highly organized, internal customer-focused and strong attention to detail
- Ability to multitask and prioritize at times of high volume, and have schedule flexibility during End of Month and End of Quarter
- Have an understanding of quote to cash process and sales contracts; proficient in identifying risks associated in deal terms and structures
- Ability to travel for QBRs (1x per quarter)
