Data Processing Customer Service Representative (Zendesk)

Description

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This role is a key member of our data processing team, specializing in the management and support of our Law Firm Portal. This role is critical in maintaining the functionality and data accuracy of this software, ensuring that our law firm clients receive optimal support and technical assistance.

Important Notes:

*Training will be onsite for 2 weeks

*Once a month onsite after training

Location: The Sanctum Office, SM North EDSA, Quezon City

Important Notes:

*Training will be onsite for 2 weeks

*Once a month onsite after training

Location: The Sanctum Office, SM North EDSA, Quezon City

What does a day in the life as a Data Processing Customer Service Representative look like?

Manage and resolve technical and support tickets (emails) for the Law Firm Portal via Zendesk, providing timely and effective solutions to user issues.

Operate and oversee the deduper tool, ensuring the accuracy and integrity of law firm, contact, and case information by merging, verifying, or correcting data entered by portal users.

May required occasional phone calls to verify sign-up requests

Handle the CMS (Content Management System) imports for key customers, ensuring smooth data integration and functionality within the software.

Provide technical guidance and support to portal users, enhancing their experience and ensuring they can leverage the full capabilities of the software.

Maintain up-to-date knowledge of the Law Firm Portal’s features and updates to provide accurate information and support.

What are the required qualifications for a Data Processing Customer Service Representative?

Minimum of 2 years of experience in the same or similar role - (Data Processing Analyst and Customer Service Representative)

Recent experience with Zendesk Support, demonstrating proficient use of the platform.

Excellent command of the English language, both written and spoken.

Comfortable handling occasional calls.

Basic to intermediate proficiency in MS Excel and Google Suite (Docs, Sheets, Mail, Calendar.

Ability to work independently and as part of a team.

Must be resourceful, fast-learner, and creative

Has keen attention to detail

Can start ASAP - preferred

Nice-to-have qualifications:

Experienced in handling data processing tasks and support tasks within a software product company is highly advantageous.

Experienced in working with large datasets, has an eye for detail and can catch duplicate data

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.