About This Role
Reports To
Sr. Manager, Field Support
Specific job responsibilities include:
- Act as the data entry partner for the Field Support Team
- Collect data from Field Support Team
- Accurately and efficiently enter valuable customer information into proprietary applications and SalesForce
- Compile, verify accuracy and sort data to prepare for entry; develop and pull reporting
- Monitor and work queues and tickets to completion
- Review data for deficiencies or errors by cross referencing between systems, and then correct any incompatibilities if possible
- Review account metric reports and provide data insights to Field Support Representatives, Sales Team and/or customers per the direction of the Sr. Manager
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Identify processes in need of improvement and recommend enhancements or changes to those processes
- Use appropriate judgement in the upward communication regarding department
- Adhere to corporate policy and HIPAA standards in handling patient data
About you:
- Minimum 2 years of experience in a high volume customer care or sales operational support environment with a focus on data entry and analysis
- Knowledge of iRhythm and internal Customer Service is a plus
- The successful applicant will be a hands- on individual who embraces teamwork and is willing to actively participate in daily internal and external customer interactions and workload
- Highly organized and detail oriented
- Data driven with strong experience in data entry
- Hands on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software
- Skilled at offering both verbal and written communication
- Strong ability to multi-task in fast paced environment
- Strong background and passion for customer care
- Demonstrated capability in problem solving / information and data analysis
- Exceptionally collaborative, flexible and adaptive when working with customers and various teams within iRhythm
- Bachelor’s degree or relevant experience in healthcare field or data entry preferred
What's In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
- emotional health support for you and your loved ones
- legal / financial / identity theft/ pet and child referral assistance
- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Non-Exempt
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