CX Product Owner
Description
Key Responsibilities
Our internal expert on the Gainsight tool responsible for CX enablement and adoption to improve our ROI from the investmentManage the strategic direction of the roadmap for Gainsight through stakeholder interviews and liaison with our vendorResponsible for driving adoption of key behaviours in the tool through enablement and workflow improvementResponsible for establishing measures of success and reporting against those measures, to guide future planning (support from Insight analyst)
Qualifications & Competencies
Minimum of 5 years of professional experience with a working knowledge of Customer Success and the SaaS lifecycleWorking knowledge of GainsightExcellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences Experience managing projects and delivering to deadlinesExperience in CS or Sales enablement or other training via an elearning programExperience working in a highly collaborative, dynamic, and team-oriented work environment High level of general technical understanding Easily adapts to new technology Problem solving capabilities, attention to detail, data handling skills Understanding of user experience Proficient in MS Office (PPT & Excel)
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