CX Insights Analyst
Description
Key Responsibilities
Supporting the Insights Manager in the running of the VoC program including delivery of reports, by improving the data sources, and quality of feedbackCollaborating with RevOps to ensure data hygiene across our platformsResponsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR
Qualifications & Competencies
Minimum of 2 years of professional experience in a related field, ideally in B2B SaaS High level of general technical understanding Easily adopts to new technology Problem solving capabilities, attention to detail, data handling skills Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences Understanding of user experience Experience of working with large volumes of data Experience training and supporting users Knowledge of scripting languages (e.g., SQL) preferred Experience with Salesforce preferred Proficient in MS Office (primarily Excel)
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