How you will make a difference:
Lead Security Compliance Analyst - Customer Trust are motivated team players who ultimately drive positive change in how our company engages with customers on a security level. This critical role directly impacts revenue by ensuring that customers and prospects are getting the information on Iterable’s security posture they need as well as working with Legal to ensure it is appropriately reflected in their contracts. They partner with various stakeholders to achieve the common goal of ensuring Iterable is able to meet our customers requirements for a secure organization. You’ll report directly to our Security, Privacy, and Trust Manager.
We're looking to expand our small but growing organization with teammates who are intellectually curious and willing to embrace challenges, all while keeping our company values of Humility, Trust, Growth Mindset, and Balance top of mind.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.
You’ll get to:
- Lead and manage the Customer Trust program, ultimately ensuring our customers and prospects have the materials and answers they need to make informed decisions about Iterable’s security posture
- Problem-solve, devise solutions, and present actionable improvements in how security engages with both our external customers, prospects and internal stakeholders
- Join customer and prospect calls to assist the sales team when speaking about Iterable’s security and compliance posture
- Build and manage cross functional processes between Sales, Customer Success, Privacy, Legal and our Security teams to better assist our customers and prospects
- Project manage cross-functional Trust efforts, including training and Sales enablement
- Manage or produce security and privacy collateral to assist our Sales and Customer Support teams in their discussions with customers and prospects on security related matters.
- Manage RFPs that require a heavy security focus
- Review security terms and conditions on both customer and vendor contracts to ensure our commitments and security practices align
- Manage incoming compliance questions via our compliance alias for all security and privacy related inquiries
- Provide backup and assistance during across GRC functions as needed
- Assist when necessary with compliance activities such as compliance risk assessments and compliance reports
- Ability and willingness to crosstrain across multiple functions (vendor risk management and privacy operations) to provide backup to the team
We are looking for people who have:
- Prior experience partnering with Engineering, Legal, Customer Success and Sales organizations
- Customer service mindset
- Working knowledge of industry standard compliance frameworks (ISO, NIST, PCI, SOC2, etc)
- Working knowledge of risk assessment fundamentals (impact analysis, residual risk analysis, mitigation strategies, etc)
- Experience reviewing contracts and dealing with RFPs
- Prior exposure and technical aptitude for understanding application and infrastructure vulnerabilities; especially in cloud environments.
- Experience assessing and speaking to compliance and security risks with customers
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $129,500 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
