About the Role:
We’re looking for an enthusiastic Customer Support Specialist to be the first line of support for our Hello Heart users. This position requires excellent written and verbal communication skills, creativity, strong problem-solving skills, and a positive attitude.
If you are someone who wakes up in the morning and wants to do good for the world, come join an all-star, mission-driven team that's building life-saving solutions.
Responsibilities:
- Become a product expert and educate customers as well as internal partners on Hello Heart functionality
- Identify, document, and report technical issues
Qualifications:
- Currently located in EST-based state (required)
- General expected working hours will be 8 AM - 4 PM EST
- Previous experience with Zendesk required
- 1+ years of customer support experience at a SaaS or digital health company
- Proven experience identifying, debugging, and documenting technical issues
- Proven ability to multitask and prioritize in a fast-paced environment
Bonus:
- Working proficiency or fluency in Spanish is a plus
