Palmstreet is the #1 live-shopping platform for exotic plants and handicrafts, and is rapidly expanding into more categories. Our vision is to become the online main street of the world, where fun experiences and unique products are accessible anytime, anywhere.
As a customer support representative, you will be responsible for handling inquiries from our buyers and sellers, providing real-time support during livestreaming sessions and identifying issues in the Palmstreet community that may be affecting one or more users.
Job Responsibilities:
Respond to user inquiries on our mobile app and desktop.
Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
Track and record issues and data to inform the company of problems and requests for improvements.
Contribute to the SOPs to enhance overall team efficiency.
Collect, organize and summarize various customer cases to identify trends and potential system bugs.
Ensure customer issues are resolved promptly through high-quality service.
Continuously learn and adapt to new knowledge so you can provide the highest level of service.
Perform other duties as assigned.
Requirements:
A reliable computer, smart phone and reliable high-speed internet connection.
Excellent American English reading and writing skills.
Time spent living in the United States.
2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
Team player who works well with others
Courteous and detailed written communication skills.
Strong learning ability and initiative.
Excellent technical skills - phone app technical skills are vital in this role.
Preferred Skills:
Native English speaking, writing and listening skills.
Experience working in e-commerce platforms.
Practical experience in summarizing and optimizing SOPs.
Time spent living in the US preferred.
An interest in plants and/or crafts.
Additional Information:
Location: This position is fully remote
Job Type: This is an independent contractor role
Compensation: The hourly compensation for this role is $7USD/hr
Shifts: Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday.
