Customer Support Representative

Description

We continue to grow our customer base and product offerings, and we are always looking for talented customer-centric professionals to join our Support team as Customer Support Representative. This is an opportunity to join a fast-growing startup, and make an immediate impact as we continue to build out a world-class Support Organization.

Responsibilities

Provide fast, accurate, and personalized communication to Restream users through live chat, email, social media, and phone

Solve customer issues by developing expertise in relevant product areas, and by learning to troubleshoot a diverse range of customer issues

Identify and surface individual customer trends and process improvements by collaborating with the team

Contribute to your ongoing learning and success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience

Be an advocate of Restream, and share product knowledge with customers to improve overall awareness of LIVE streaming

Requirements

Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences

Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)

Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc…

Ability to multitask, and handle multiple client conversations simultaneously

You are resourceful, flexible, and can hold yourself accountable

You are available to work assigned shift rotations as needed

Familiarity with LIVE streaming, and/or experience working with content creators is the MUST

Restream is the #1 solution for creating professional live videos and streaming them to all social networks at once. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who make technology work for the world. We believe that a small but highly driven and focused team can make a lasting impact in any area.

What we offer:

- Startup environment and a flat company structure

- Work closely with founders and team to build and grow the product

- Direct influence and impact on the direction of the product and development

- The ability to create something that influences people’s lives

- Equity packages for you to truly be a part of the Restream journey