Description
Remofirst provides global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.
We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.
Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery.
The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners.
As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process.
Remofirst provides global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.
We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.
Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery.
The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners.
As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process.
What you'll be doing:
- Address and resolve client inquiries and issues promptly and effectively.
- Collaborate with internal teams (e.g., product, finance, legal) to troubleshoot and solve client problems.
- Act as the voice of the client within the company, providing feedback to improve our services and features.
- Advocate for client needs and priorities in internal discussions and decision-making processes.
- Stay updated on global employment laws, regulations, and best practices to provide accurate and relevant advice to clients.
- Share knowledge and insights with the team to enhance overall client service.
- Participate in regular team meetings and training sessions to stay current on product updates and industry trends.
- Contribute to the development of client success strategies and initiatives.
