About the Role:
We are building a remote team of 15+ customer success representatives in Germany & Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). The Customer Success Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, supporting Taskers in their registration flow with high-touch calls and intervening and providing your assistance where tasks in the funnels need it most.
In your work, you will be following comprehensive standard operating procedures following your official training and on-boarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community.
Based in Poland, this is a remote first position reporting to the Operations Team Lead. Join us in creating a better everyday life for everyday people.
What You'll Work On:
- Efficiently address & solve user issues primarily via email, chat, and phone while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
- Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved.
- Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time.
- Be organised, accountable and responsible - using your resources to keep informed of all SOPs and programme changes as they occur.
Your Areas of Expertise:
- Minimum 1 year of customer service experience, contact centre experience or similar.
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
- Tech-curious, excellent typing skills and adaptable in navigating online tools and systems.
- Excellent written & verbal communication skills: have a strong command of grammar and spelling.
- Available full-time (40 hours / week).
- Fluency in English and German (writing and speaking).
- Eligible to work in Poland, we will not support relocation for this position.
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
