Customer Success Manager - EST/CST
Role Type: Full-Time
Location: Fully remote with a preference for Central or Eastern timezone based. Will prioritize the best candidate over location.
Salary Bands: $75,000 - $85,000 Base + Commissions
About this role:
Parallel is seeking a stellar Customer Success Manager to join our team! In this role, you’ll act as a full-life-cycle owner responsible for customer engagement, renewals, revenue, and satisfaction in schools (charter, private, and public elementary/primary school districts) on the East Coast. You’ll own the entire customer life cycle from onboarding through renewal.
As the Customer Success Manager, you will serve as a trusted advisor guiding our customers to a successful start of Parallel services and ensure these partners maximize the value they get from Parallel and continue to grow with us.
This is a great opportunity for someone who wants to:
- Make an impact: you are motivated by a mission-driven culture
- Join a fast-growing startup: you love to solve ambiguous problems that don’t have a clear solution
- Work somewhere flexible, supportive, and collaborative
- Work somewhere with unparalleled opportunities for growth
- Join a female-led and DEI-focused organization
- Work somewhere that is team-oriented and where people are equipped to succeed
What you’ll do:
- Be the primary point of contact for our district customers to ensure they achieve their desired outcomes and see the full value of a partnership with Parallel.
- Establish long-term relationships with customers that will drive revenue generation and retention
- Become knowledgeable about all of Parallel’s products and services, and the personas of our customers, and be able to speak fluently about the value of our products and services
- Provide consistent outreach to customers with a particular focus on customer satisfaction, usage of services, and alignment with expected outcomes
- Lead and manage the full customer life cycle including customer onboarding
- Establish relationships with key stakeholders to drive adoption and retention of Parallel’s services.
- Responsible for data updates and accuracy on various platforms
- Identify and pursue additional and new areas of service needs
- Collaborate cross-functionally with Clinical Managers, Sales, Support, and all Parallel departments to resolve customer issues and provide top-notch support.
What you need:
- Bachelor’s Degree or equivalent experience in the Education industry is required
- 2+ Years of prior experience in customer success in the education space. SpEd experience is a plus
- Proven track record in B2B carrying and exceeding quotas
- Experience developing relationships and building partnerships at various levels within a district
- Excellent verbal and written communication skills
- To be a strong and empathetic communicator over the phone and email
- Strong attention to detail and project management skills
- Hunger to learn, grow, and succeed within a fast-paced start-up environment!
- Familiarity with Salesforce is advantageous
- Minimal travel required.
- Bonus points if you have prior experience partnering with schools and school districts
