Description
Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.
About This Position
The Customer Success Manager (CSM) is a key member of the customer success team. In this role, you be responsible for executing the customer success strategy set by Leadership to drive predictable renewals and expansion. The ideal candidate can work independently within the organization and be able to adapt to a fast-moving organization.
An ideal candidate will be able to:
• Develop a strong trusted advisor relationship with assigned clients
• Develop a complete picture of the past, present and future of a client’s technology needs
• Regularly meet with and deliver highly complex information to a wide range of audiences
• Monitor and ensure timely execution of contracted services
• Identify opportunities for improvements in available technology stacks
• Additional duties will include:
• Writing and delivering executive summary reports
• The coordination of complex service deliverables
• Compliance reporting
• Client on/offboarding
Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.
About This Position
The Customer Success Manager (CSM) is a key member of the customer success team. In this role, you be responsible for executing the customer success strategy set by Leadership to drive predictable renewals and expansion. The ideal candidate can work independently within the organization and be able to adapt to a fast-moving organization.
An ideal candidate will be able to:
• Develop a strong trusted advisor relationship with assigned clients
• Develop a complete picture of the past, present and future of a client’s technology needs
• Regularly meet with and deliver highly complex information to a wide range of audiences
• Monitor and ensure timely execution of contracted services
• Identify opportunities for improvements in available technology stacks
• Additional duties will include:
• Writing and delivering executive summary reports
• The coordination of complex service deliverables
• Compliance reporting
• Client on/offboarding
Key Responsibilities
Qualifications, Requirements & Preferred Skills
Why work with us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
• Internal and external learning & development opportunities, including career advancement.
• Competitive compensation & benefits.
• Scheduled & flexible PTO programs.
• Fully remote work options.
• Family friendly programs
• Care packages
• Regular team building events.
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
