OVERVIEW
We are looking for a Customer Success Manager to join the Customer Experience Team and help every interaction with Automox end with a happy customer. As a Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes. You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The CSM is the customer advocate, and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.
WHAT YOU'LL DO
- Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals
- Monitor specific data to identify at risk customers
- Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities
- Lead scheduled Business Reviews with customers
- Drive maximum customer health and retention
- Work with customers and champion with internal teams on escalated issues to ensure the best possible experience
- Leverage as many data points as possible to create a comprehensive customer profile
- Brings ideas for improvement that helps us grow our business and fosters customer advocates
- Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives
- Provide actionable feedback to engineering and product related to customer feature requests and product needs
- Proven track record in handling difficult conversations with customers
SKILLS AND ATTRIBUTES
- 4+ years of experience in Customer Success, Account Management, or Business Development
- Experience in working with multi-divisional, multi-geographical customers
- You are concise, articulate, and able to get to the heart of the matter
- You seek to understand the what, why, and how of our business
- You have been a Customer Success Manager supporting a technical product.
- You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company
- Plan and carry out responsibilities with minimal direction
LOCATION
We are a fully distributed company with remote employees in concentrated areas across the United States.
***Note: We currently don't hire in Colorado, California, Seattle area, or New York metro***
EMPLOYMENT AT AUTOMOX
✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification
TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
🇺🇸 Work from almost anywhere in the USA***
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues
Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage
Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨👧👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Coverage
We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
We are not able to sponsor work visas for this position at this time.
https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdf
https://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdf
