The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by working with our clients to ensure strong awareness and utilization of our solution to drive their continued success.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
- Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
- Proactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
- Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organization
- Educate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo’s solution portfolio
- Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
- Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives
- Conduct training sessions as needed to ensure delivery of value upon client investment
- Partner with Account Executive/Director to develop and manage renewal and potential growth strategies
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 2+ years of experience in a customer-facing role, with demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry
- High degree of comfort with technology, particularly databases and syndicated data
- Skilled presenter of sales messaging in a professional setting
- Ability to work independently and make decisions of wide variety and complexity
- Proven ability to troubleshoot customer experiences on behalf of the client
- Demonstrated record of success at both large, complex organizations and in mid-sized environments