About the Opportunity
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value.
The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The CSE’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl.
What You'll Accomplish:
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
- Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
What You’ll Bring:
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
- A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
- Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
- Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
- Quick learner with good technical and problem-solving skills
- Willingness to travel as needed (up to 25%)
- You live in the United Kingdom
- Fluent speaking and written skills in English
Bonus Points/Preferred Qualifications:
- Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Loves talking to customers and solving problems
- Experience working remotely
- Good jokes, or maybe better, bad jokes
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
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