As the Customer Success Lead - CS Engineering you will report to the Associate Director Customer Success and continuously collaborate with key stakeholders across the business to solve the most critical technical problems.
You Will
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Provide technical and best practice guidance to customers ensuring they achieve the most value out of our solution
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Guide customers through onboarding and initial usage of the Allē platform
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Identify trends in customer requests and product performance and share those trends with internal Product, Engineering and Sales to drive continuous improvement to our products and customer experience
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Proactively identify risk and adoption blockers and proactively engage to train and enable customer through risk
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Conduct product demos for various personas across the customer base, including executive stakeholders
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Develop and collaborate on customer workshops
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Become a subject matter expert in our different Allergan Data Labs personas
Required Experience & Technical Skills
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Bachelor’s degree or equivalent experience
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4+ years experience in Customer Success or technical role (technical support, product management, etc) with SaaS experience
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3+ years experience providing customer facing training or demos
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Experience with systems like Salesforce, Zendesk and PlanHat (or other Customer Experience and CRM tools)
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API support experience is a plus
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Excellent written and verbal communication, presentation, and demo skills and ability to be the voice of the customer
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Proactive, with the ability to work independently and collaboratively with other Customer Success team members as well as cross-functional teams
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Excellent attention to detail, ability to prioritize, and work on multiple projects simultaneously, in a fast paced environment
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A positive attitude fostering collaboration
Core Values
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Be Humble: You're smart yet always interested in learning from others.
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Work Transparently: You always deal in an honest, direct, and transparent way.
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Take Ownership: You embrace responsibility and find joy in having the answers.
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Learn More: Through blog posts, newsletters, podcasts, video tutorials, and meetups, you regularly self-educate and improve your skill set.
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Show Gratitude: You show appreciation and return kindness to those you work with.
Perks
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Competitive salary.
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Competitive annual bonus targets.
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401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus). Plus additional company contribution.
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RSU grants (Long Term Incentives) for approved roles.
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Comprehensive medical, dental, vision and life insurance.
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17 paid holidays per year, including 3 floating holidays.
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Annual Paid Time Off (PTO), with separate sick days.
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12 weeks paid Parental Leave.
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Caregiver Leave.
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Adoption and Surrogacy Assistance Plan.
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Flexible workplace accommodations.
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Attend AWS Re:Invent in person (Las Vegas) or virtually each year for approved roles.
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Tuition reimbursement.
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A MacBook Pro and accompanying hardware to do great work.
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A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more.
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Generous discounts on SkinMedica skin care products.